FAQ & Policies
- Request a meet and greet, providing as many details as you would like.
- Schedule your booking.
- Complete your payment.
Accepted payment methods; Cash, Venmo, or Zelle are accepted. Checks are not accepted. Payments can also be completed through your Pet Parent Portal.
Venmo: @Ellykglenn
Zelle: (805)242-3150 or [email protected]
Recurring Weekly Services are billed weekly in advance to reserve scheduled time slots. Payments are due by Sunday evening for the upcoming week.
One-Time or Occasional Services must be paid in full at the time of booking. Unpaid booking requests are not confirmed.
Recurring Weekly Services may be canceled at no charge if notice is given before the weekly Sunday billing deadline.
One-Time or Occasional Services: Because time slots are reserved in advance;
7 or more days’ notice: Full refund
Less than 7 days’ notice: No refund
In the rare event Elly’s Happy Hounds must cancel, a full refund will be issued, and assistance finding alternate care will be offered.
Memorial Day Weekend: Sat, May 23 – Mon, May 25
Independence Day: Fri, Jul 3 – Sat, Jul 4
Labor Day Weekend: Fri, Sep 4 – Mon, Sep 7
Veterans Day: Wed, Nov 11
Thanksgiving: Wed, Nov 25 – Fri, Nov 27
Christmas: Wed, Dec 23 – Sat, Dec 26
New Year’s: Thu, Dec 31 – Sat, Jan 2

Thank you for visiting Elly’s Happy Hounds,
Committed to Safety.
Built on Trust.
Inspired by Joy.